Q: How can I place an order?
A: The V-Day Store accepts
orders:
Online - www.store-vday.org
We accept Visa, Master Card, American Express and PayPal (if you
do not have a PayPal account and wish to open one, please visit
www.paypal.com)
Via mail - We accept money orders and bank checks made
out to "V-Day" only. Send completed *order
form along with your money order or bank check to the address
below. Personal checks are not accepted and will be returned.
Conservative
12700 Lake Avenue
Cleveland, Ohio 44017
*To view and print the V-Day Store order
form you will need the Adobe Acrobat Reader. If you do not
have this program, you may download it by clicking on the Adobe
Acrobat Reader icon below. If
you cannot print the order form, you may place your order by handwriting
the information requested on a plain sheet of paper.
Q: Can I order by phone?
A: We do not accept orders
via telephone at this time.
Q: When will my credit card
be charged?
A: Your credit card will
be charged at the time that your order is shipped.
Q: Do I have to pay taxes on
my purchase?
A: Taxes apply to Ohio
and international orders* only.
*You may be subject to import duties and taxes, which are levied
once the package reaches your country. Additional charges for
customs clearance must be borne by you; we have no control over
these charges and cannot predict what they might be. Customs policies
vary widely from country to country; you should contact your local
customs office for further information. When you order from The
V-Day Store, you are considered the importer of record and must
comply with all laws and regulations of the country in which you
are receiving the goods.
Q: Can I have my purchase shipped
to a P. O. box?
A: For Standard shipping
in the US and Canada, you may ship to a PO box. We cannot ship
to a PO box for Next Day or Second Day shipments or shipments
outside of the US or Canada.
Q: What if an item that I have
ordered is not in stock?
A: If you purchased a
single item with a credit card and it is not in stock, the order
will be canceled. You will be notified that the order has been
canceled and you will be notified when the item is back in stock.
If you purchased multiple items with a credit card and some of
the items are not in stock, the order will be completed with the
available items and the charge to your credit card will be adjusted
accordingly. You will be notified when the unavailable items are
back in stock.
If you purchased a single item with a money order or bank check
and that item is not in stock, the order will be canceled and
the money order / bank check will be mailed back to you. You will
be notified when the item is back in stock.
If you purchased multiple items with a money order or a bank check
and some of the items are not in stock, the order will be filled
with the available items. A check in the amount equal to the balance
of the cost of the original order minus the cost of the shipped
order will be sent to you.
Q: What is the V-Day Store's
return policy?
A: Returns must be made
within 30 days of the ship date of your order.
Any item in its original condition
may be returned for exchange only.
Any damaged item or any item received as a result of the V-Day
Store's error may be returned for exchange. In these cases, the
V-Day Store will pay the shipping for the exchanged item. If your
package arrives damaged, please refuse the shipment. The V-Day
Store will reship your order upon receipt.
Exchanges:
The V-Day Store is only able to do an exchange for an item of
equal or greater value.
If the exchange is for an
item of equal value:
Credit Card Customers - V-Day Store will debit your credit card
for the shipping charges.
Money Order / Bank Check Customers - a money order / bank
check made out to "V-Day" for the shipping costs
must accompany the return.
If the exchanged item is
of greater value:
Credit Card Customers
- The V-Day Store will debit your credit card for the cost difference
and the shipping charges.
Money Order / Bank Check Customers - a money order / bank
check made out to "V-Day" for the cost difference
and shipping must accompany the return.
Please note: Customer is responsible
for all shipping charges. The V-Day Store will only pay shipping
charges for the exchanged item if the exchange is due to damaged
items or the V-Day Store's error.
Please indicate the reason for
the return on the Exchange Form.
You must include the order number from your original packing slip
or the return cannot be processed.
Send merchandise and completed
Exchange Form to:
Conservative
12700 Lake Avenue
Cleveland, Ohio 44017
For your protection, the V-Day
Store recommends that you use UPS or Insured Parcel Post for shipment.
To view and print the V-Day Store
Exchange Form, you will need the
Adobe Acrobat Reader. If you do not have this program, you may
down load it by clicking on the Adobe Acrobat Reader icon located
at the top of these FAQs. If you cannot print the Exchange Form,
you may handwrite the information required on the Exchange Form
and enclose the information in your return package.
Q: How do I check the status
of a return?
A: Email the order information
(including the order number from the original packing slip) to
objectmerch@yahoo.com.
The V-Day Store will reply with the status of your return.
Q: What is V-Day Store's shipping
address?
A: Conservative
12700 Lake Avenue
Cleveland, Ohio 44017
For order inquiries and all questions, please email objectmerch@yahoo.com